The Company Join a well-regarded asset finance organisation that supports customers across a wide range of vehicle and equipment lending solutions. With a reputation for being down-to-earth, collaborative and commercially minded, the team is known for balancing strong customer support with practical, outcome-focused decision making. Based in modern Sydney CBD offices, you’ll be joining a business that values clear communication, integrity, and a genuine commitment to helping customers move forward. The Job This short-term role will see you managing a mixed portfolio of early and later-stage arrears accounts, using your phone-based customer skills to guide customers toward sustainable resolutions. You’ll be part of a collaborative team that provides clear processes, supportive onboarding and realistic expectations. Reporting through to the Collections Team Leader, your responsibilities will include: Making outbound and taking inbound calls regarding overdue accounts Discussing payment options and arranging suitable plans Managing a range of arrears cases with empathy and professionalism Updating customer records and notes accurately Working closely with colleagues to ensure consistent customer outcomes This is a 2-month temporary assignment offering an immediate start. You You’ll be confident on the phone, comfortable navigating sensitive conversations, and able to stay composed while guiding customers toward positive outcomes. To be successful in this role, you must have experience in the following areas and possess the below personal qualities: Minimum 2 years’ experience in collections or a similar phone-based role Strong communication and negotiation skills An empathetic, steady and professional approach Solid attention to detail and reliable follow-through A positive attitude and willingness to contribute to the team How to Apply If you’re available immediately and interested in a short term opportunity within a supportive, customer-focused environment, click Apply Now or contact Sarah Bolster at SB Recruitment on 02 9002 5001 for a confidential discussion. We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
